Board Certified Community Pharmacy Manager (BCCPM)

BCCPM Examination Outline

Exam Domains

The exam is organized into five core domains, reflecting the real-world responsibilities of community pharmacy managers:

Domain 1: Essentials of Business Management (10%)

• Understand the core management functions: planning, organizing, leading, and controlling.

• Apply leadership principles within pharmacy practice settings.

• Demonstrate ethical decision-making and delegation in pharmacy operations.

Domain 2: Operations and Quality Management (40%)

• Develop and execute strategic plans for pharmacy services and growth.

• Oversee day-to-day operations, including workflow optimization and scheduling.

• Utilize pharmacy informatics and automation systems to support medication use and documentation.

• Implement quality assurance programs and performance improvement initiatives.

• Identify and manage risks, ensuring compliance with legal and regulatory standards.

Domain 3: People and Organizational Management (20%)

• Apply negotiation and conflict resolution techniques in team settings.

• Understand organizational structure, culture, and behavior.

• Manage human resources functions including hiring, training, performance appraisal, and pharmacy technician utilization.

Domain 4: Financial Management (10%)

• Interpret and apply key financial reports such as income statements and balance sheets.

• Prepare and monitor pharmacy budgets.

• Make informed financial decisions that support operational sustainability.

Domain 5: Marketing and Business Development (20%)

• Apply marketing fundamentals to promote pharmacy services.

• Implement customer service strategies to enhance patient satisfaction.

• Manage supply chain and inventory to balance cost efficiency with service reliability.

Recommended Resources

The following resources are suggested to support preparation for the BCCPM certification examination. They cover foundational and advanced topics in pharmacy management, operations, financial decision-making, and team leadership in community settings.

Note: These references are examples only and not exhaustive. Candidates are encouraged to use a combination of textbooks, guidelines, and real-world practice tools to ensure comprehensive preparation.

• Pharmacy Management: Essentials for All Practice Settings, 5th Edition
  David P. Zgarrick, Greg L. Alston, Leticia R. Moczygemba, Shane P. Desselle
  (A core reference covering all domains of pharmacy leadership and operations)

• Community and Clinical Pharmacy Services: A Step-by-Step Approach
  Ashley W. Ellis, Justin J. Sherman
  (Practical insights on implementing, managing, and marketing pharmacy services)

• Community Pharmacy Practice Guidebook
  Jessica Wooster, Frank S. Yu
  (A focused resource on workflow optimization, patient services, and operational tools in the community setting)

In addition, candidates should stay current with:

• Relevant state and national pharmacy regulations

• Accreditation standards for pharmacy practice sites

• Emerging technologies and innovations in pharmacy informatics and patient engagement